Terms of Services

Learn about the current policies and agreements for which you can buy

Policies and Agreements Changes

If our policies and agreements changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Purpose of the Agreement
Protection and disclosure of personal information and information obtained for services you request during your visit to this website are subject to the conditions stipulated in this "Privacy Policy". You hereby accept the conditions stipulated in this "Privacy Policy" by visiting this website and requesting to use services offered through this website.

Disclosure and Protection of Information
zendtour.com requests your personal information (name, surname, age, e-mail, telephone etc.) in order to provide customers better service.

Statistical data that may be obtained from such personal information (browser type, geographical location, age, sex etc.) is used within zendtour.com in the process of periodical campaigns, e-bulletin works, developing special promotional activities related to customer profiles and customer "classification" in terms of non-delivery of unwanted e-mails.

zendtour.com does not share the information obtained through the membership forms, with third parties, use or sell it for trading and non-operating purposes without the knowledge of or authorization by the member.

zendtour.com analyzes and interprets the visitor movements and preferences that it monitors during the usage of the website excluding the personal information requested in e-mail addresses and membership forms. Such statistical data which does not consist of personal information is used in order to offer guests a more effective and special booking experience.

Customer information may be disclosed should it be requested by official authorities and in cases where such disclosure to official authorities is mandatory as per the compulsory provisions of current legislations.

All information submitted into the system can only be accessed and changed by the customer. No other person can access and change this information.

Due to the nature of the internet, information may circulate and be accessed by unauthorized third parties despite all reasonable security measures. zendtour.com does not accept any liability for such unauthorized usage and damages arising from it.

Information obtained is kept in a secure environment which prohibits unauthorized access.

Third Party Links
zendtour.com does not accept any liability regarding the confidentiality principles of other third-party websites that can be accessed through the links on its website. Therefore, we recommend you review the confidentiality approach of such websites you link to prior to submitting any information.

This agreement has been updated on 10/04/2019 15:00:00
We kindly request our guest to be ready 10 (ten) minutes before departure time. Guest are to be promity on time at the meet-points given by tour guide. Tours will be proceed without waiting delayers.

Payment of deposit and final payment are agreed with the operator, on tours where it's possible to pay on departure (at the coach or boat), we will invoice all reservations with no-shows.

The amount on the invoice will be the same as the amount on the reservation. AII bookings are binding!

We will make every effort to operate ali programs as disclosed in this brochure. However, circumstances beyond our control may arise which would require an adjustment to the tour, its inclusions or the staff accompanying the trip. We will do all that is possible to avoid such changes but we must reserve the right to make such modifications.

Modes of transportation and itinerary routings may change based on the number of passengers on a departure.

More than one trip leader or host may accompany you on your guided itinerary. Problems beyond our control (such as civil unrest or acts of nature) may force a change in itinerary.

In the event of circumstances over which we have no control and which could not be foreseen at the time the booking was taken, such as war or state of war, natural disaster, epidemic, industrial disputes and similar circumstances (force majeure) which make it difficult or inadvisable to operate the tour. The operator shall notify the customer of the cancellation as soon as possible. lf a tour is cancelled, the customer is entitled to a full refund of the price of the tour.

Lost Items

We are not responsible for lost items, so please take care of personal items. Complaints in connection with accommodation, meals, drivers ete. must be made immediately to the tour operator's local representative.

Cancellations

After initial booking any cancellation requires medical certifıcate or will incur 50% of the tour. No refunds are available within 24 hours of the tour.

No shows

Please be aware that in case of any no show situation there will be no refund payment to the clients.

This agreement has been updated on 26/01/2016 15:00:00